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Refunding a customer for returning an item to Shopify is something that happens quite often. As an e-tailer, it is important to have a Shopify refund policy in place to protect your reputationThe aim is to renew and regain customer confidence by offering speed and professionalism in terms of after-sales service.
In this article, you'll learn what to consider when creating a Shopify refund policy and why customers turn to this option.
How to create a shopify refund policy?
Before implementing Shopify's refund policy, it is first necessary to enforce it. There are a few things to keep in mind when drafting the policy.
It does not matter how you express it, it is important to be clear so that your customers can easily understand what is included and what is not. There are, therefore, a few things to consider, such as
- Items that can be refunded;
- Full or partial refund to the consumer ;
- Offer credits instead of repayments;
- Exchangeable and non-exchangeable items;
- The return period after the purchase of the item ;
- If the condition of the item allows it to be returned.
This allows customers to know in advance under what conditions they can or cannot make a claim.
You can also refer to the Shopify refund policies of the major brands, so that you don't miss out on some of the things that may be necessary.
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Why do customers decide to get a refund?
It is particularly useful to be able to understand why customers want to or can request a refund for their orders on Shopify. Therefore, here are some reasons, which may help to clarify things for you.
If a customer wants to return an item, it means that they want a refund. This may be due to a dissatisfaction with the product that he received, or to his buying experience, or to both.
If the customer asks for a refund, it may be because the product is not as described. This can happen because, for example, you may have made a mistake in creating the product description or adding the photo.
In addition, the supplier may have provided incorrect information about the product. In this case, it is preferable to to take responsibilityWhether it is your fault or not. In reality, customers don't care who is responsible for the mistake. Make sure they are satisfied, because customers are your priority.
If the item the customer has ordered has defects or is faulty, they can ask for a refund. If you have a good supplier, you should not have this problem.
In this case, make sure you pay the costs, instead of your customer. Better still, avoid charging them for the return. Make sure you find him/her a quick solutionThis is the only way to avoid wasting any more time.
To read Comment créer votre boutique en ligne efficacement avec Shopify?
