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Light in the Box is a Chinese website that sells many items of all kinds. It was created more than 10 years ago, and is one of the e-commerce sites specialized in international sales. The items on the site are of quite good quality, and above all, they are sold at very interesting prices. However, before subscribing or shopping on Light in the Box, it is better to learn a little bit more about its functioning.
The strengths of Light in the Box
To begin with, as mentioned above, Light in the Box is an online sales site, just like Aliexpress. So, contrary to what some people might think, it is not a front to swindle you. The site is perfectly legitimate, and indeed every month many products are delivered from China to several countries in the world.
As you can see, it offers a wide range of items, including clothing, home and garden products, electronics, etc. It is therefore a very complete site, ideal for furnishing and equipping your home. You can also dress the whole family, even the little ones.
The Light in the Box website also has the advantage of being ergonomic and easy to use. The products are grouped by category, and you have a search bar to quickly find what you need. Note however that the products for the house and the clothes, represent the great speciality of the site. You will find in these categories, tens of thousands of references, while for the electronics for example, there are much less.
The other advantage of Light in the Box, is the loyalty program set up. This program consists in granting you, with each new purchase, bonus credits or points. You can add up enough of them, to the point of using them to pay an order. These are all reasons why the Chinese website Light in the Box is appreciated and used by millions of people in the world.
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The weak points of Light in the Box
As expected, the Light in the Box online store also has some drawbacks or weaknesses. The very first one is the difficulty to contact the customer service. Indeed, to get in touch with the customer support, you have to fill in a form. This form is only available after placing an order. Moreover, they only answer questions related to customs or a possible return. We can say that the customer service or after-sales service is not really a quality of this brand.
Apart from that, the warranties are also almost non-existent on Light in the Box products. You can have warranties of only 3 months on electronics. As for the return times, they vary between 14 and 30 days only. For the other weak points of the site we can mention :
- Payment of additional customs fees
- Long delivery times of up to 90 days
- The size of the clothes is sometimes random.
Description of the service offered by Light in the Box
Concretely, Light in the Box offers an online sales service to its customers. It is not a manufacturer, but an intermediary who makes the link between Chinese stores and buyers around the world. You will see in its catalog, products of several brands. The site offers you to choose in its various sections, the products you need. Then, you confirm the order and proceed to the payment. The products are shipped from China to your home.
Rates and packages at Light in the Box
Regarding the prices on the Light in the Box website, you have several price ranges, depending on the brand, the product and the manufacturing quality. However, we can say that in general, the prices are really interesting on this site, especially for clothes and fashion accessories.
Reviews and comments on Light in the Box
Finally, you should know that Light in the Box is the subject of many reviews and comments on the internet. As you can imagine, they are not all positive. Many customers deplore the unavailability of customer service, or the long delivery times. However, at the same time, other customers say they are satisfied with the quality-price ratio and the various advantages offered by the site.
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To sum up, with a sales site like Light in the Box, it is best to do your own experiment. The only guarantee is that it is not a scam.
